At Vol-Ver, we attach great importance to protecting the privacy of all individuals whose data we collect. We handle and secure this data with the utmost care, in accordance with applicable legislation in Belgium.
We make every effort to protect the personal data provided to us from loss, destruction, disclosure, unauthorized access or improper use.
This privacy statement is for you when you:
- are a customer
General purpose of processing
We use personal data (staff, customers, suppliers, etc.) exclusively for the purpose of our services. That is, the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data - other than at your request - to contact you at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations.
These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website are processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data.
Cooperation in tax and criminal investigations
When appropriate, Vol-Ver may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.
We will retain your information for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative requirements to retain invoices containing your (personal) data.
However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Pursuant to applicable Belgian and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or by post, for example, we will ask you to identify yourself.
You have at all times the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data together with a list of the processors holding this data, indicating the category under which we have stored this data.
Right of Rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have in appropriate cases the right to object to the processing of your personal data by or on behalf of Vol-Ver. If you object, we will immediately discontinue the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently stop the processing.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Through our website(s) cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
Third party cookies
Contact for privacy issues: